Insurance Claims Investigations

The investigation of insurance claims has been a core service offering since the beginning. Frasco is one of the largest and most well-respected investigation companies in the US. We provide a full spectrum of insurance claims investigations, have earned an exceptional reputation within the industry, and have built an extensive client base over more than five decades. We credit our success to consistently providing responsive customer service, thorough investigations, and high quality results in a timely and cost effective manner.

INSURANCE

Insurance Investigation Types

Disability

We work with many of the nation’s largest disability carriers to obtain information regarding alternative employment, physical activities, financial status, concurrent policies, and possible motives.

Workers' Compensation

As the leader in Workers‘ Compensation investigations, we provide everything you need to evaluate complicated claims including claimant and employer-level interviews, subrogation evaluation, hospital/pharmacy checks, scene investigations, clinic audits, and our full suite of additional services.

Liability

We have long enjoyed an excellent reputation of expertise in the areas of liability claim and fraud investigations handling various lines of insurance and providing services to gather decision making information, reveal coverage issues, and expose fraud and abuse.

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Our Full Suite of Services

Surveillance

Surveillance

Our skilled investigators perform detailed observation, closely monitor, and follow subject movement to provide video recordings of the subject’s public activity.

Surveillance – Preliminary

Preliminary investigation; verification of subject’s info (address, phone, e-mail, ID, social media, license plate tag, background); satellite map review to identify where surveillance will begin.

Activities Check

A tool to establish a subject’s physical activities, employment status, and the potential for successful surveillance. This service is performed by an investigator on-site at the location.

Remote Observational Camera (ROC) Surveillance

When the presence of an investigator would cause suspicion, remote cameras are optimal. An environmental assessment is performed before cameras are placed. This option is effective when the time and location are appropriate.

Investigative Interviews

Interview

On-site or online recorded interviews with subject, employer(s) & witness(es), to document details of environment, sequence of events and other relevant details related to the matter. Virtual option available.

AOE / COE Investigation

Obtain statements, identify involved parties. Establish details of work-related incident, sequence of events, details of incident environment, credibility of those involved, and other relevant facts required to make an AOE / COE determination, including subrogation potential.

Alive & Well Check

Performed on specified basis to document subject’s or beneficiar(ies)’ health, medical treatment, next doctor’s visit, employment, disability status, home environment, and restrictions. Virtual option available.

Subrogation Investigation

When a third party contributed to the cause of the claim, subrogation may be an option for recuperation of claims related costs. Field investigations, interviews, record retrieval, and evidence collection.

Clinic Inspection

Verify existence of subject’s medical facilities, provider credentials, visit frequency and ID of personnel. Inspection includes photographs the clinic and, when feasible, documentation of equipment present at facility.

Scene Investigation

Gather details regarding the location and surrounding area where the incident occurred. Understand potential causes or contributing factors. Determine if guidelines, policy, and proper use of equipment were adhered to.

Post-Investigation – Interview

In-person or virtual meeting with the subject focused on current condition and physical activities. Interview is specifically crafted utilizing results gathered during prior investigations to explore contradictions.

Post-Investigation – MPVR

In-person or virtual meeting with injured worker’s medical provider to review surveillance footage to determine if claimant’s activities contradicts restrictions.

Research Investigations

Background – Basic

A quick and limited person-research database report that includes analysis, summary, and recommendations for additional research based on findings.

Background – Foundational

County civil & criminal (10-years), addresses (10-years), judgment & liens, bankruptcy, business ownership, professional licenses, relatives, assets, driving records, vehicle registrations, property records, Workers’ Compensation & sex offender.

Background – Custom

Completely customized for a focused and more extensive investigation in time and scope; securing of records.

Background – Business

Customized research useful for go/no-go decision, conflicts of interest, allegation vetting, negotiation leverage, competitor research, intellectual property disputes, and other decision making requirements.

SCORE Investigation

Social media and online search, property records, addresses, judgment and liens, bankruptcy, business ownership, professional licenses, relatives, county civil & criminal (10-years online).

Social Media

Our technology and trained experts mine relevant data across various channels; searches for relevant posts about incident and identify potential witnesses. Define geographic areas to filter posts at a specified time frame.

Social Media Monitoring

Standard package with monthly social media tracking. Recurring searches for subject’s social media profiles and postings after initial Social Media Investigation.

Social Media – Geo

Also known as Geo-Media or Geo-Fencing; searches for relevant social media posts about incident and identify potential witnesses. Defined geographic areas to filter posts at a specified time frame.

Medical Canvass

Determine if claimant has received treatment in a medical facility, may establish if subject has a prior history of injuries.

Medical Canvass – Pharmacy

Obtain dates claimant received prescriptions, including address and telephone number for each prescribing pharmacy.

Vehicle Sighting

License plate tracking as vehicle moves in public. Sightings obtained from traffic, street / highway cameras, as well as patrol vehicles. Results vary by location. Reports available for last 30, 60, 90 days.

Work Check

Establish employment history, includes address history, employment records, prior WC claims, civil records, social media search, professional licenses, business and corporation records.

Asset Search

Includes address history, real estate ownership, personal property ownership, civil judgments, liens, bankruptcy, vehicle, boat, aircraft, business ownership affiliations, and income indicators. Desktop only search available.

Locate

Utilizing a variety of sources to attempt to verify a subject’s most recent address. May include field work to gather information not available through database research and other means. Skip Trace also available.

Record Retrieval

Secure medical records, court documents and other agency records. Acquire physical evidence often used at trial, for documentation, and historical reference.

Process Service

Procedure by which a party to a lawsuit gives an appropriate notice of initial legal action to another party.

Specialty Services

We will securely manage vendors on your behalf, assuring quality is our top priority.

Vendor Management

We provide a programmatic solution to your organization’s SIU requirements.

SIU Program Management

We specialize in investigative services to assist in mortgage purchasing decisions.

Mortgage Risk Mitigation

We offer services internationally from our headquarters through our global network.

International Investigations

We deliver general & private complimentary CE-credit training presentations.

Training & Education

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