The critical role of employing unbiased third-party investigators in the hospitality sector to handle claims like slip and fall incidents, liquor liability, and workplace violence cannot be emphasized enough. By engaging certified professionals, maintaining clear communication, and implementing their recommendations, businesses can enhance safety, reduce liability, and improve risk management.

Third-party investigations ensure objectivity, credibility, and legal protection, leading to efficient resolutions, cost savings, and enhanced customer satisfaction. Investigative expertise and commitment to delivering high-quality, timely results make them a trusted partner for risk management professionals seeking to mitigate risks and navigate fraud effectively in the hospitality industry. 

Investigative Services for Hospitality Industry

Medical Canvass

Accurate medical canvassing for claims.

Workplace Investigations

Protect your business and employees.

Interview Investigations

This includes claimant and employer-level interviews, scene investigations, and clinic audits.

Litigation Support

Providing verified data to make more informed decisions.

Subrogation Evaluation

Identifying fraud, misrepresentation, and malingering before settlements occur.

Compliance & Risk Mitigation

Maintaining compliance with state and federal regulations while safeguarding the company’s financial interests.

Service with a Smile: Navigating Fraud in Hospitality’s Top 3 Claims.

Free White Paper Out Now

Running a hotel, resort, or restaurant means balancing guest satisfaction with ongoing risk—from liability claims to property losses and staffing challenges. This guide draws on years of data and real-world case studies to provide clear, actionable insights for managing risk more effectively.

Frequently Asked Questions

Why is it important to use third-party investigators in the hospitality industry?
  • Utilizing third-party investigators provides objectivity, reduces liability, enhances credibility, and helps protect businesses from fraudulent claims in areas like slip and fall incidents, liquor liability, and workplace violence. 
What are the benefits of outsourcing investigations to third-party professionals?
  • Outsourcing investigations offers unbiased assessments, expertise, legal protection, efficiency, credibility, risk mitigation, and cost savings for hospitality businesses. 
How can third-party investigations help hospitality businesses navigate common claims effectively?
  • Third-party investigations can absolve businesses of liability by providing objective findings, legal protection, and expert insights, ultimately improving risk management and credibility. 

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