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Psychological‑injury (or “psyche”) claims involve stress, anxiety, depression, or other mental conditions that a worker says were caused by the job. Because symptoms are mostly self‑reported and medical records can be scattered, these files are hard to verify. Frasco® Investigative Services brings structure—and proof—to psyche claims investigations.

  • Objective fact‑finding – Our licensed investigators confirm dates, treatment history, and outside stressors that may influence the claim.

  • Balanced approach – We respect genuine mental‑health injuries while protecting carriers and employers from exaggerated or fraudulent filings.

  • Actionable reports – Each file closes with clear timelines, source lists, and next‑step guidance that claim and risk teams can use right away.

With an investigation partner, you gain reliable data that helps you approve valid benefits, deny questionable claims, and cut litigation costs.

Investigative Services for Psyche Claims

Medical Canvass

Locates unreported providers and therapy visits that may change claim value.

Surveillance Investigations

Verifies daily activities when physical restrictions are also alleged.

Interview Investigations

Gathers first‑hand accounts of workplace events that support or refute the allegation.

Record Retrievals

Confirms diagnosis dates, treatment gaps, prescription use, and prior mental‑health history.

Social Media Investigations

Finds posts or photos that conflict with claimed limitations or stressors.

Mind Mysteries: 4 Realities of Psyche Claims Investigations

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The mental‑health claim landscape has shifted since California’s 2013 Labor Code change—and False Claims Act cases jumped again in 2024. Want the facts and tools to keep pace? Get our free white paper.

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Frequently Asked Questions

Why do psyche claims require a specialized investigative approach?
  • Psychological injuries rely on self‑reported symptoms and scattered treatment records. A specialized investigative firm gathers complete medical files, verifies workplace stressors, and cross‑checks social‑media or activity evidence to separate valid mental‑health claims from exaggerated or fraudulent ones.
How can investigation findings lower the overall cost of a psyche claim?
  • Clear timelines, documented stressors, and verified treatment histories allow carriers to set accurate reserves, deny unsupported portions of a claim, and design realistic return‑to‑work plans. This evidence‑based strategy reduces litigation, shortens claim duration, and prevents overpayment.
What should risk managers look for when selecting an investigative partner for psyche claims?
  • Choose a firm with licensed investigators, HIPAA‑compliant data handling, and proven mental‑health case experience. Ensure they offer tailored services—medical canvasses, witness interviews, social‑media analysis, and surveillance—plus transparent reporting that meets federal and state privacy laws.

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