The Value of Verifying: How Alive and Well Checks Prevent Fraud

December 8, 2023
Alive and Well checks

The Value of Verifying: How Alive and Well Checks Prevent Fraud

As an insurance professional, verifying the validity of claims is one of your most important responsibilities. Conducting regular alive and well checks helps ensure only legitimate claims are paid out, saving your company from the costs and consequences of fraud. When you make the effort to personally connect with policyholders, it establishes that you value accuracy and accountability. Policyholders also appreciate the care and due diligence. While it may require extra time and resources, alive and well checks should be an integral part of your claims management process. Staying vigilant and verifying the details of claims payouts will serve the best interests of both your company and your customers.

What Are Alive and Well Checks?

Alive and well checks refer to the process of verifying that insurance claimants are still living. Insurance companies conduct these checks to prevent fraud and ensure claims are valid before distributing funds.

Specifically, alive and well checks involve contacting the claimant or designated beneficiary directly to confirm their identity and current status. This is done through phone calls, emails, certified letters or even in-person visits. The specific method depends on the type of claim and policy details.

Conducting routine alive and well checks helps insurance companies prevent fraudulent claims where the claimant has passed away but the company has not yet been notified. It also avoids improper payouts in cases where a claimant’s designated beneficiary has changed but the company was not informed.

While alive and well checks do require time and resources, they ultimately save insurance companies substantial amounts of money that would otherwise be lost to fraud. They also help ensure that legitimate claim payouts are distributed properly and in a timely manner. For these reasons, most insurance companies consider alive and well checks to be a vital part of the claims management process.

By verifying the status of claimants and beneficiaries, alive and well checks play an important role in maintaining the integrity of the insurance system. They are one of the most effective methods for uncovering and preventing insurance fraud related to deceased or incapacitated claimants. Overall, alive and well checks benefit both insurance companies and policyholders alike through reduced fraudulent activity and lower premium costs.

Why Alive and Well Checks Are Crucial for Claims Processing

Verifying that claimants are alive and well is a necessary safeguard to prevent fraud for insurance companies and beneficiaries. Conducting these checks helps ensure that claims are legitimate and payments are issued to the proper recipients.

  • Alive and well checks confirm the claimant’s identity and current status. By verifying details like full name, date of birth, address, and telephone number, companies can make certain the individual filing the claim is who they say they are and that the information provided is correct.
  • These reviews detect false claims before improper payments are made. Unscrupulous individuals may file claims for people who have passed away in order to illegally collect funds. Alive and well checks prevent these fraudulent claims from being processed and paid out.
  • They protect beneficiaries and prevent distress. Reaching out to confirm a claimant’s wellbeing also helps avoid the anguish and hardship caused to beneficiaries and families in the event of an improper payment or false notification.
  • Automated solutions streamline the process. Many insurance companies and claims administrators now use automated phone, email and SMS solutions to conduct high-volume alive and well checks in a fast, efficient manner. These technologies have made the process easier while still maintaining strict accuracy and security standards.

By performing due diligence and verifying that claimants are still living, insurance providers and administrators safeguard themselves and their customers against fraud and improper payments. Alive and well checks should remain an integral part of the claims management process to guarantee funds are paid out properly and ethically.


As you have seen, conducting alive and well checks is critical to maintaining the integrity of the insurance claims process. By verifying the identities and well-being of claimants, insurance companies can reduce losses from fraudulent activity and ensure that benefits are distributed properly to legitimate recipients. While it may require additional time and resources, the value of verification through alive and well checks cannot be overstated. Policyholders depend on insurance companies to handle claims ethically and responsibly. Alive and well checks are an important safeguard that protects both companies and customers, allowing the system to operate as intended. For the good of the industry and the people it serves, verifying claims should remain a top priority.

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