The Feed Factor:

The Ethical Use of Social Media Investigations for Claim Decisions

This course guides adjusters through the strategic, legal, and practical aspects of leveraging social media evidence, emphasizing early action, compliance, and unbiased reporting. Real-world case studies and best practices help participants mitigate risks, preserve evidence, and support effective claim decisions.

Learning Objectives:

• Understand the role and impact of social media in claims investigations.
• Identify legal and ethical considerations when using social media evidence.
• Apply best practices for documenting and authenticating social media findings.
• Utilize strategic approaches and advanced tools for effective investigations.

Each presentation provides one (1) hour of claims adjuster ethics training credit in the following states: AL, AR, CA (WC), DE, FL, GA, ID, IN, KY, LA, MN, MS, NC, NH (WC), NM, NV, OK, OR (WC), TX, UT, WY