Inside the Interview:

Turning Conversations into Evidence

This course equips claims professionals with essential interviewing skills to gather evidence, assess credibility, and uncover critical details in investigations. Through practical strategies, participants learn to prepare, build rapport, ask effective questions, and detect deception, ensuring thorough and accurate claims handling.

Learning Objectives:

• Understand the value and formats of interviews in claims investigations.
• Apply best practices for preparation, rapport-building, and professionalism.
• Use diverse question types and active listening to elicit accurate information.
• Assess credibility and recognize signs of deception during interviews.

Each presentation provides one (1) hour of claims adjuster training credit in the following states: AL, AR, CA (WC), DE, FL, GA, ID, IN, KY, LA, MN, MS, NC, NH (WC), NM, NV, OK, OR (WC), TX, UT, WY