Do Your Research:

Desktop & Field Record Research Explained

This course aims to educate claim professionals more deeply on the power of Research by giving them a behind-the-scenes peek into how a claim’s “Investigative Objective” becomes the foundation of every research investigation. Our goal is to ensure every level of claim handler knows what research tools are available, when to use those different tools, the importance of research methodology, and why who is doing the research matters more than you might think.

Learning Objectives:

• The complexities of claim research
• The realities of research
• The importance of a clear investigative objective
• Why your source matters
• How the research process should work
• What falls under research

Each presentation provides one (1) hour of claims adjuster training credit in the following states:AL, AR, CA (WC), DE, FL, GA, IN, KY, LA, MN, MS, NC, NM, NV, OK, OR (WC), TX, UT, WY