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Transportation & Delivery Claims Investigations

Transportation and delivery operations face constant risk on the road and at loading locations. Vehicle crashes, driver injuries, cargo damage, and route disputes can quickly lead to complex transportation claims that are difficult to verify without clear evidence.

Transportation and delivery industry claim investigations provide clear, independent facts that help organizations accurately evaluate workers’ compensation, auto liability, and general liability claims. Third-party investigations like Frasco support confident decisions that protect drivers, fleets, and operational resources.

Common Claims in Transportation & Delivery Operations

Transportation and delivery industries experience some of the highest claim frequency and severity due to driving exposure, tight schedules, and physical job demands.

Workers’ Compensation & Injury Claims
  • Driver strain and overexertion injuries from loading and unloading
  • Slip-and-fall injuries at delivery locations
  • Injuries while entering or exiting vehicles
  • Repetitive motion injuries affecting back, shoulders, and knees
Vehicle Use & Route Disputes
  • Claims involving vehicle location at the time of loss
  • Route deviation questions
  • Use of company vehicles during off-hours
  • Disputes involving vehicle presence at a location
Auto Liability & Fleet Claims

  • Multi-vehicle accidents

  • Rear-end and intersection crashes

  • Lane-change and merge incidents

  • Pedestrian or cyclist accidents

Why these 
 are Serious:

Transportation claims often involve multiple coverage lines, high injury severity, and legal complexity. Timely investigation helps preserve evidence, clarify fault, and control claim exposure.

Investigative Services for Transportation & Delivery Claims

Vehicle Locator

Vehicle locator document the presence, movement, and activity of commercial vehicles. Investigators confirm vehicle location through sightings, activity checks, and record review to help clarify routes, usage, and timeframes tied to a claim.

Surveillance & Remote Observational Camera Surveillance (ROC)

Conduct discreet surveillance to observe claimed physical limitations and daily activity, helping confirm whether reported restrictions match real-world behavior.

Activities Check

Early activity reviews help confirm work status, daily routines, and basic claim facts before further investigation is pursued.

Scene Investigations

Scene investigations document road conditions, vehicle positioning, traffic flow, signage, and surroundings to help reconstruct events and assess liability.

Background Investigations

Research confirms employment records, vehicle ownership, business connections, and prior history that may impact claim evaluation.

Social Media Investigations

Public online content is reviewed to identify activity, posts, images, or videos connected to the incident or reported injuries.

How Transportation & Delivery Claims Investigations Deliver Value

  • Clarify what happened when details are unclear

  • Confirm vehicle presence, movement, and use

  • Support fair liability and compensability decisions

  • Reduce delays and disputed outcomes

  • Protect fleets, drivers, and operational resources

Frequently Asked Questions

How does Frasco support transportation and delivery claim investigations?
  • Frasco provides independent investigations that document vehicle activity, driver actions, incident scenes, and claim details tied to transportation and delivery losses.
When should a vehicle locator investigation be requested?
  • Vehicle locator investigations are useful when vehicle location, route activity, or usage is disputed or unclear at the time of a claim.
Can investigations support both workers’ comp and auto liability claims?
  • Yes. Many transportation claims involve overlapping exposures, and Frasco supports investigations across multiple coverage types.
How do investigations help in multi-vehicle accidents?
  • Investigations help confirm timelines, vehicle positions, and contributing factors when multiple statements or parties are involved.
Does Frasco handle transportation investigations nationwide?
  • Yes. Frasco provides nationwide investigative coverage with consistent reporting across regions and routes.

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