Maximizing Returns:

Strategies for Boosting Investigation Impact

In this course, we will explore proactive investigations, effective communication, and collaboration to form the foundation for success in managing insurance claims. Strategies such as thorough AOE/COE investigations, early identification of red flags, and providing detailed information in first reports lay the groundwork for further investigation, potential SIU involvement, and restitution payments. Leveraging data analytics, measuring key performance indicators, conducting surveillance, and analyzing social media can provide valuable insights, as evidenced by results from prior claims and investigations. Collaborating with defense attorneys helps shape strategic plans and maximize the impact of investigative work.

Learning Objectives:
• Proactive Investigations
• How to Make a Quality Referral
• Investigation Coordination
• Investigation Strategy
• How to Utilize Impactful Results

Each presentation provides one (1) hour of claims adjuster training credit in the following states: AL, AR, CA (WC Only), DE, FL, GA, IN, KY, LA, MN, MS, NC, NH, NM, NV (P&C Only), OK, OR (WC Only), TX, WY